Cancellation/Return a product

30 DAY RETURN Policy
SHIPING BY YOU AND REFUND BY US

At Real value, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.

  • o Wrong Quantity.
  • o Defective.
  • o Significantly different from the description given on the website.

YOU ARE COMPLETELY PROTECTED with Real Value OFFERS A 30 DAY RETURN GUARANTEE ( For HERBAL CATEGORIES EXCEPT Directebazaar DEALS, WHICH HAS A DIFFERENT REFUND POLICY) FOR All SUCH ITEMS.

WE WILL ALSO NOT BE ABLE TO ACCEPT THE RETURN IF PRODUCT

  • o Is used/worn
  • o Exhibits physical damage to the box or to the product
  • o Is returned without original packaging and accessories
  • o Serial Number /Price Tag is tampered.

IF YOU WISH TO KNOW MORE ABOUT Real value RETURN POLICY, PLEASE REFER TO THE FOLLOWING QUESTIONS


When should I inform the Company about any Difference in Quantity/Quality of the Order Placed?

Any difference in quantity or quality of the goods/products delivered should be intimated to the company within 24 hours from the date of delivery, company shall provide appropriate replacement of the goods and dispatch the product within 15 days thereafter.

WHAT IS THE RETURN PERIOD OF AN ITEM?

Items should be returned within 15 days of receiving the product.

HOW DO I RETURN THE ITEM TO REALVALUELTD.COM?

Once you are sure you want to return the item,You can contact our customer support, to initiate the return. Once the return has been authorized, you can pick your own courier service and have it shipped.
"The Product should be returned at our Head Office at following Address Real Value marketing & marketing, limited. 1st Floor,Sky Heights,Above National Bakery,Bathinda-151001 ". No other Address will be entertained.

HOW DO I GET REFUNDED FOR MY RETURNED ITEMS?

Under Buyer Protection, Credit Card and Net Banking transactions will be refunded to the same Account (within 4-6 weeks) which was used to make the original transaction. For DD,NEFT transactions, we offer two options:

OPTION 1 - WE WILL ISSUE A CHEQUE.

OPTION 2 - YOU CAN CHOOSE TO BUY ANY OTHER LISTED REAL VALUE PRODUCT OF EQUIVALENT VALUE OR BUY PAYING THE DIFFERENCE.

HOW MUCH TIME DOES THE RETURN PROCESS TAKE?

Once the item is received from you, we will check the condition of the product. Once our team gets satisfied with condition of the product, the logistic department will be put into work for sending the new product to you. So the return process may take between 1-2 weeks from the day the item is received by us.

WHAT CONDITION DOES THE ITEM NEED TO BE IN FOR IT TO BE RETURNABLE?

Before you ship the return, please make sure that, the item has not been used/worn or altered and is accompanied by its original parts/components/accessories, price tag and packing slip.

HOW CAN I KNOW THE STATUS OF MY RETURNED ITEM?

You can monitor the movement of your return by writing us at order@realvalueltd.com or call us at +919056562211 12pm – 06pm, 6 days a week , with your queries.